Crucial Conversations for Mastering Dialogue


A Crucial Conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. Whenever you’re not getting the results you want, it is possible a crucial conversation has you stuck.

Whatever the situation, if you can’t talk honestly, you can expect poor results.

Crucial Conversations for Mastering Dialogue is a copyrighted course (developed by Crucial Learning) that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics – at all levels of the university. By learning how to speak and be heard (and encouraging others to do the same), you will begin to surface the best ideas, make the highest–quality decisions, address challenging situations in the office, and then act on your decisions with unity and commitment.

All lessons include an engaging classroom instruction from Crucial Conversation experts, extensive real-time practice, personal reflection, group discussion and coaching.

Participants will learn how to:

  1. Speak persuasively, not abrasively
  2. Foster teamwork and better decision-making
  3. Build Crucial Conversation acceptance rather than resistance
  4. Resolve individual and group disagreements

How to Participate:

This program is available to all levels of Brockport employees. There is an individual participation cost that will be covered by CELT. Maximum registration is 16 persons per series. Participants are expected to attend both sessions in the series to receive a course completion certificate.

Series Dates (chose one):



Monday’s March 27 & April 10, 2023

1:30-4:30 pm

Monday’s April 17 & May 1, 2023

1:30-4:30 pm

Thursday’s April 6 & April 20, 2023

9:30 am-12:30 pm

Facilitated by Lynda Cochran, CELT Director and Crucial Conversations Certified Trainer

All workshop sessions will be held in person at CELT- Edwards Hall 100B. Confirmation of registration will be sent when received.

Register Online

Please connect with the CELT Director to arrange a session for your department/group outside of these offerings.

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Posted: February 14, 2023