Online Learning Certificate Programs Available for CSEA Employees

The NYS & CSEA Partnership for Education and Training is pleased to announce four new online learning certificate programs for CSEA-represented NYS employees. These certificate programs serve as the alternatives to the mandatory in-person courses required for the Administrative Assistant Traineeship.
  • The Customer Service Certificate Program provides a self-directed way for 
    employees to acquire useful tips for working effectively with customers. 
  • The Microsoft Word 2016 Basics Certificate Program is a learning opportunity for 
    employees who are looking to develop their skills in the Microsoft Word application. 
  • The Successful Business Writing Certificate Program provides a self-directed way for employees to gain knowledge about how to produce well-written documents.
  • The Organized Office Worker Certificate Program helps employees identify practical ways to effectively organize and manage their work. 

Employees can apply for these programs between February 7, 2022, and February 6, 2023. To earn a certificate, participants must successfully complete all required courses by February 7, 2023.

Space in these statewide programs is limited. For further information, contact the Partnership at (518) 486-7814 or email

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Posted: February 08, 2022